The Art of Complex Support Series
This popular series focuses on managing interactions with customers. This is a good place to start for most organizations.
The Art of Complex Support
driving issues to resolution,
working with difficult customers more
The Art of Complex Support II
developing empathy, and more
The Art of Managing Promises
making strong requests and strong promises,
with customers and internal players more
Wait! There’s more
We offer many other workshops that focus on other skills.
The Art of Troubleshooting – problem solving, from creating a proper definition of the problem through delivering a complete solution. more
The Art of KCS – how to roll out a successful Knowledge-Center Support initiative, and keep it going. more
The Art of Training – how to create training materials and make effective presentations, targeted towards non-professional trainers. more
The Art of Managing Projects – how to manage projects with cross-functional teams, for occasional project managers more
The Art of Managing Time – how to juggle customer interactions and internal projects, specially designed for the chaotic environment of support more
The Art of CRM – how to use tracking and knowledge management tools effectively (custom) more
Why reinvent the wheel? The Train-the-Trainer option allows you to train your own staff to deliver any of our workshops, taking advantage of materials and techniques we have tested with hundreds of participants over the years.