The Smarter Support Library
Are you new to Support and trying to "learn it all" within a limited amount of time? Would you like to create a reference library for your support team? Do you enjoy a good deal?
Get The Smarter Support Library and start your learning voyage for 20% off.
- Learn at your own pace. Each booklet is easily read in an hour or so to allow you to schedule your learning to suit your schedule. The Art of Software Support, Collective Wisdom, and The Business of Support are chunkier, but you can read them one chapter at a time.
- Get training for a small investment. Written materials pack a lot of learning into a modest price tag. You can easily pay as much for just one day of classroom training.
- Leverage best practices with your entire team. Set up The Smarter Support Library as your group library and everyone can get educated for the same price.
- Reward a newly-promoted manager or staff member. The Smarter Support Library is a great way to congratulate newly-promoted staff members and get them started on their next promotion.
Contents
The Smarter Support Library includes all available books and booklets
- The 10 Commandments of Support Pricing
- 20+ Ways to Cut Support Costs
- The Art of Software Support
- Best Practices for Quality Monitoring
- Best Practices in Self-Service Support
- Best Practices for Support Metrics
- Budget Magic
- The Business of Support
- Collective Wisdom
- The Complete Guide to Hiring Great Support Managers
- The Complete Guide to Hiring Great Support Staffers
- Don’t Play Go Get a Rock: Flawless Technical Support Skills
- Managing Escalations
- Managing Support Strategically
- One Big, Happy, Multicultural Family? Managing the Global Support Operation
- Starting from Scratch
- Successful Product Rollouts
- Successful Support Outsourcing
- Training Programs that Work
| $610 for regular US shipping | |
| $750 for overnight US shipping or express international shipping | |
For more information see how we ship your order.