During the November ASP Support Website Award conference, a recurring theme was that the best support websites had a strong element of simplicity. What does that mean? The websites were visually sleek, with plenty of white space but more importantly …

Why Simplicity Matters (a lot) for Support Websites Read more »

ASP has delivered awards for outstanding support websites for decades, and I’ve had the pleasure of being a judge for most of that time. On November 15-16, you are invited to admire and learn from the winners. In order of …

I’m speaking at the ASP Best Support Websites virtual conference Read more »