The Art of Managing Projects

The Art of Managing Projects workshop is designed for support staffers who are asked to lead projects that include cross-functional teams such as new product releases, customer implementations, or support process rollouts.

Participants should bring a project they have been asked to lead. During the two days of the workshop, we will create a complete project plan and mock-manage the project to completion.


  • What makes a project successful?
  • The role of the project manager
  • Selecting the project team: project sponsor, stakeholders
  • Defining project objectives
  • Launching a project
  • Organizing and scheduling the work: creating the project plan
  • Identifying and reducing risk
  • Getting buy-in from cross-functional teams
  • Tracking the project
  • Addressing conflicts and problems
  • Avoiding scope creep
  • Status reporting
  • Turning around a failing project
  • Conducting a post-mortem analysis

For more information or to schedule a session, please contact us.

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