Managing Support Strategically

Do you want to bring your support operation to the next level of effectiveness and success? Do you want to position yourself for an executive support management position? Do you feel that your days are consumed by firefighting, without any time for forward thinking?

Managing Support Strategically has answers for you.

· Act strategically by following a simple discipline for yourself and your management team.

· Link strategy and execution so that good ideas actually get implemented.

· Use our proprietary Five Layers of Support Architecture ^SM to create a coherent set of goals for your organization.

· Tie the support strategy to the overall company strategy for better recognition (and funding).

· Use a comprehensive planning checklist to organize your strategic thinking.

Contents

In twenty information-packed pages, the Managing Support Strategically booklet covers

· 7 golden rules of thinking strategically

· How to marry support knowledge and business knowledge to create a coherent support strategy

· How to sell support strategy inside and outside the support team

· The Five Layers of Support Architecture ^SM methodology for building successful support organizations

· A complete, structured checklist for organizing strategic discussions

$40 for regular shipping worldwide (including tax)
$55 for express shipping worldwide (overnight to U.S. addresses)

If you prefer to pay by check, please contact us.

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