Starting from Scratch

Starting from Scratch:
Building a new support operation from the ground up

Do you need to create a new support center from scratch in a startup company, for a new product line, or in a new location?

Starting from Scratch is the answer.

· Leverage what you have. Don't create a brand-new center when you can reuse or expand what you have. We'll show you what's worth salvaging.

· Create a comprehensive plan. Don't just hire a few heads: design the entire operation correctly from the start..

· Make the right tradeoffs. Often when you're starting you need to watch your pennies. We'll show you which ones matter.

· Adopt a reasonable rollout plan. If time's short, and it usually is, know how to make the strategic decisions that matter.

Contents

In fifteen information-packed pages, The Starting from Scratch booklet includes:

· A pros and cons discussion on when and whether to create a new support center.

· A six-step comprehensive strategy for creating a new support operation.

· Recommendations for typical setups: startups, new products, international centers.

· Implementation approaches that minimize upfront investments.

If you prefer to pay by check, please contact us.

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