Successful Support Outsourcing

Outsourcing can deliver good customer satisfaction with potentially very significant cost savings compared to doing the work in-house. Is your support center a good candidate for outsourcing? And, if so, how do you ensure both quality and cost savings?

Successful Support Outsourcing has answers for you.

· Set reasonable expectations for outsourcing: outsourcing doesn’t always result in spectacular savings, and it requires a lot of management attention. Don’t dream too much

· Expedite outsourcer selection with comprehensive checklists and a game plan for selection and implementation.

· Ensure high quality and low cost by negotiating a contract with the right incentives and metrics.

· Get started quickly by streamlining the startup process.

· Manage the outsourcing relationship for long-term success.

Contents

In thirteen information-packed pages, the Successful Support Outsourcing booklet covers:

· 7 truths about outsourcing: stop dreaming and start planning

· When outsourcing is not the right answer

· Defining a selection checklist

· The outsourcer selection process: timeframe, actors, steps

· Negotiating good outsourcing contracts

· What to do to lead to a successful startup

· Managing an outsourcing relationship

If you prefer to pay by check, please contact us.

$40 for regular shipping worldwide (including tax)
$50 for express shipping worldwide (overnight to U.S. addresses)

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