Managing Support Strategically

New 9/07 Edition

Do you want to bring your support operation to the next level of effectiveness and success? Do you want to position yourself for an executive support management position? Do you feel that your days are consumed by firefighting, without any time for forward thinking?

Managing Support Strategically has answers for you.

· Act strategically by following a simple discipline for yourself and your management team.

· Link strategy and execution so that good ideas get implemented and measured.

· Tie the support strategy to the overall company strategy for better recognition (and funding).

· Discover the 5 Layers of Support Architecture ^SM to structure your strategy.

· Use a comprehensive planning checklist for each layer in the structure.

Contents

In twenty information-packed pages, the Managing Support Strategically booklet covers

· The essential 3 goals of any support organization

· FT Works' blueprint to support architecture: The 5 Layers of Support Architecture ^SM

· 7 golden rules of thinking strategically

· How to sell the support strategy inside and outside the support team

· A complete, structured checklist for organizing strategic discussions

$40 for regular shipping worldwide (including tax)
$55 for express shipping worldwide (overnight to U.S. addresses)

If you prefer to pay by check, please contact us.

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