Practical Project Management

Practical Project

Management Workshop

Many support staffers are asked to lead projects that include cross-functional teams such as new product releases, customer implementations, or support process rollouts. This workshop gives them just enough exposure to project management skills to bring support projects to a successful completion. Individuals interested in managing CRM selection and implementation projects should attend Selecting and Implementing CRM Systems instead of this workshop.

Topics covered include

· What makes a project successful?

· The role of the project manager

· Selecting the project team: project sponsor, stakeholders

· Defining project objectives

· Launching a project

· Organizing and scheduling the work: creating the project plan

· Identifying and reducing risk

· Getting buy-in from cross-functional teams

· Tracking the project

· Addressing conflicts and problems

· Avoiding scope creep

· Status reporting

· Turning around a failing project

· Conducting a post-mortem analysis

Participants should bring a project they have been asked to lead. During the workshop, we will create a complete project plan and mock-manage the project to completion.

For more information or to schedule a session, please contact us.

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