The Complete Guide
to Hiring
Great Support
Staffers
Are you recruiting for a support rep, support engineer, or customer service rep? Bet you have little time to adequately prepare great interview questions… Or you may be looking for a support job and want to anticipate some of the questions you will be asked.
The Complete Guide to Hiring Great Support Staffers is the answer.
- It’s flexible : you can use it as a learning tool or as a quick reference guide, depending on your needs and time
- Unlike standard “how to interview” books, it gives you hundreds of questions (585!) specifically tailored for support reps ; no generic questions that don’t get to the meat of things
- It helps you detect fakers , even if you don’t know much about support management
- You can use it both for interview questions and to check references
- It shows you how to focus on suitable candidates by using simple screening techniques
- It helps you leverage helpers (recruiters, other interviewers) without wasting their time
- And, if you are looking for a job, it will help you prepare crisp, authoritative answers that get the job
Contents
In 40 information-packed pages, The Complete Guide to Hiring Great Support Staffers includes:
- A succinct, practical, step-by step method for recruiting and selecting candidates. This is where you learn how not to waste time on worthless candidates, how to detect fakers, and how to get meaningful information from references.
- A hiring profile template organized by category. You can use the template to create your customized profile within minutes. The profile is your magic tool to leverage your helpers (recruiters, company employees, etc.).
- 585 pre-tested, pointed, pertinent interview questions that cover all areas of support (no, you don’t have to use them all!) The questions are organized by the same categories as the hiring template so it’s easy to pick and choose the ones that will work for you. For each question, you get specific probing suggestions to get the best possible level of detail.
If you are hiring managers, you’ll want to use The Complete Guide to Hiring Great Support Managers.
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