Don’t Play Go Get a Rock: A Complete Guide for Flawless Technical Support Skills

Whether you’re new to support and need a thorough introduction to the art of delivering great support, or you’ve been at it for a while and need some fresh ideas and inspiration, you will find old classics and new twists in Don’t Play Go Get a Rock to help you bring your support skills to the next level – wherever you’re starting from.

Don’t Play Go Get a Rock has answers for you.

  • Control the mechanics of case resolution so you can drive all the way, speeding up resolution.
  • Take care of customers’ emotions without being engulfed in them.
  • Know when and how to flex to customers to put them on your side from the start.
  • Figure out when to be bold and when to be meek to keep customers on your side throughout case resolution.
  • Go beyond the basics so you can truly enjoy the support world and be recognized as a master.


In twenty information-packed pages, the Don’t Play Go Get a Rock e-book covers:

  • 22 strategies for delivering great support
  • The simple and effective technique to start each call on the right foot
  • How support loops work and why failing to close them causes escalation
  • A detailed road map for figuring out how customers like to work and how you can flex to their style to expedite resolution
  • How and when to say no to customers’ requests
  • The complete rules of the “Go Get a Rock” game – and why you should not play it.
$40. The e-book will be emailed to you following your payment.

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