CRM Vendors
There are lots of CRM
vendors and the field is very dynamic. Check here periodically for updates. To
suggest additions or changes, contact us.
Cloud Solutions
- Salesforce www.salesforce.com
- RightNow (purchased by Oracle) www.rightnow.com
- Microsoft Dynamics CRM, http://crm.dynamics.com/en-us/home
- Sugar CRM www.sugarcrm.com
- Zendesk http://www.zendesk.com/
On-Premise and Mixed Solutions
- Oracle CRM (ex Siebel) http://www.oracle.com/us/products/applications/siebel/index.html
- SAP http://www.sap.com/solutions/business-process/customer-relationship-management.epx
- Consona: includes Consona CRM (ex-Onyx) and Knowledge Management (ex-Knova) www.consona.com
- Kana Service Experience Management www.kana.com
Knolwedge Management
- InQuira (Oracle Knowledge) www.inquira.com
- Consona www.consona.com
- Kana www.kana.com
Speciality Tools
- Chat: LivePerson www.liveperson.com
- Remote desktop: Bomgar www.bomgar.com
- Remote desktop: WebEx www.webex.com
- Workforce management: Verint (Blue Pumpkin, Witness) http://verint.com/contact_center/section2a.cfm?article_level2_category_id=21&article_level2a_id=278
Legacy Tools
- Amdocs (Clarify) www.amdocs.com
- PeopleSoft (Oracle) http://www.oracle.com/us/products/applications/peoplesoft-enterprise/index.html