Carmen Yem is a support and service consultant with over 20 years’ experience in enterprise support and customer service. She helps businesses design and implement processes to help create satisfied, loyal customers and retain staff. She has particular expertise with process definition, coaching, tool implementation, and project management. She has worked for customers in the high-tech, insurance, healthcare, financial, medical devices, and retail industries.
Prior to consulting she held support management positions at Siebel as well as start-ups. She holds a B.A. from San Jose State University and an MBA from Purdue University.