Starting from Scratch:
Building a new support operation from the ground up
Do you need to create a new support center from scratch in a startup company, for a new product line, or in a new location?
Starting from Scratch is the answer.
- Leverage what you have. Don't create a brand-new center when you can reuse or expand what you have. We'll show you what's worth salvaging.
- Create a comprehensive plan. Don't just hire a few heads: design the entire operation correctly from the start..
- Make the right tradeoffs. Often when you're starting you need to watch your pennies. We'll show you which ones matter.
- Adopt a reasonable rollout plan. If time's short, and it usually is, know how to make the strategic decisions that matter.
Contents
In fifteen information-packed pages, the Starting from Scratch booklet includes:
- A pros and cons discussion on when and whether to create a new support center.
- A six-step comprehensive strategy for creating a new support operation. · Recommendations for typical setups: startups, new products, international centers.
- Implementation approaches that minimize upfront investments.
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