Bonnie Gustofson has over 10 years’ experience in customer service, and technical support. She has particular expertise with process definition, soft skills training, coaching, and project management.
Bonnie has held senior management positions at Siebel Systems where she led the Americas Technical Support team and the Global Customer Service team, implementing virtual teams and designing processes to scale with growth while maintaining some of the highest customer services scores in the industry. Earlier she led the Scopus escalation team.
She served in key roles during acquisitions and she knows how to leverage trust relationships to motivate employees to embrace change and move forward in anticipation of new processes and systems.
Bonnie is PMP certified.