Account Management Skills Workshop
Do you find that customers are not renewing their premium-level contracts? Are your technical account managers struggling to keep all their clients happy? Would they like to feel more confident when giving presentations? Are your technical account managers relegated to escalation managers? The Account Management Skills workshop is the answer.
The workshop uses small-group techniques, multiple role plays, and individualized post-training action plans to ensure that the training is not only fun and informative, but leads to long-term behavior changes.
Topics covered include
- The Basic Action Workflow (an intuitive and powerful tool to understand customer interactions)
- Roles and responsibilities of the account manager, the support group, and the customer
- Starting on the right foot
- Structuring the service
- Making a successful commitment to the customer
- Effective communication skills
- Customer styles
- Saying no
- Getting the customer to cooperate
- Communicating internally
- Presentation skills
- Managing escalations
- Time management
We customize each delivery to suit your exact needs.
For more information or to schedule a session, please contact us.