Terry Hartsfield
Terry Hartsfield has a 20+ year track record of helping companies achieve
operational excellence, world-class customer satisfaction, and concrete
bottom-line results. Acting as an interim customer operations or customer
service leader, Terry successfully shapes and forms the customer-facing
functions in a business by providing a wide array of services:
He integrates strong customer service and support expertise, leadership, supported with a uniquely diversified technology based background spanning customer service, support, and operations in technology companies crossing multiple lines of business, high-growth technology firms, startups, and business turnarounds.
Terry is a pragmatic strategist and change agent who brings robust and cost-effective solutions to service delivery, process improvement, and workflow management. He is a consensus builder who creates company-wide buy-in for new initiatives and effectively leads teams through rapid change..
Terry holds a BS in Accounting from Northeastern University.